Terms of Service

Welcome to Locket! These Terms of Service (the “Terms”) are a legal agreement between you and Locket Security LLC, a Delaware limited liability company with its principal place of business in New York (“Locket,” “we,” “us,” or “our”). They govern your access to and use of locketsecurity.com (the “Site”) and any consultations, audits, monitoring, digital products, or other services we provide (collectively, the “Services”).

By visiting the Site, booking a consultation, purchasing a Service, or otherwise engaging with us, you agree to these Terms. If you do not agree, please do not use the Site or Services.

You must be at least 18 years old and able to form a binding contract to purchase any paid Service. By using the Services, you represent that you meet these requirements and that the information you provide is accurate and complete.

If you are purchasing on behalf of a business, brand, or another person, you represent that you are authorized to bind that entity or individual to these Terms.

Locket provides personal brand and digital-presence protection services, currently offered in the following tiers:

• ★Cyber Cleanse — a one-time security audit of your social accounts, dark web exposure, third-party app access, and privacy settings, delivered with a personalized PDF report.
• ★Digital Detox — an ongoing monthly subscription that includes the Cyber Cleanse audit in your first month, plus 24/7 dark web monitoring, breach alerts, impersonation detection, monthly threat reports, platform policy alerts, and business-hours email support.
• ★Protected Princess — our highest tier, including everything in Digital Detox plus active impersonation, brand, and link monitoring, priority incident support during business hours, direct Slack access during support hours, and a quarterly re-audit.

We may also offer digital products (such as guides, lookbooks, or toolkits) from time to time. The specific features of each Service are described on the relevant page of the Site and are incorporated into these Terms by reference. We may add, remove, or update Service features at our discretion, provided that we will not materially reduce the features of a Service you have already paid for during your active billing period.

Locket is a security and digital-presence advisory service. Our role is to audit, monitor, advise, and guide. To set expectations clearly, the following are not part of our Services unless we expressly agree otherwise in writing:

• Legal advice, legal takedowns, DMCA filings, or representation of any kind. We are not a law firm and nothing on the Site or in our deliverables is legal advice.
• Guaranteed recovery of hacked, suspended, or impersonating accounts. We can guide you and recommend escalation paths, but final outcomes are controlled by third-party platforms.
• 24/7 emergency response. Support hours are Monday through Friday, 9:00 AM to 7:00 PM Pacific Time, excluding U.S. federal holidays, unless your plan states otherwise.
• Performing offensive security, hacking, or any action on accounts or systems you do not own or have explicit written permission to access.
• Financial, tax, public-relations, medical, or mental-health advice.

Where we recommend escalation to a lawyer, platform partner, public relations professional, or law enforcement, those services are provided by third parties and are not covered by Locket’s fees.

To get the most out of the Services, you agree to:

• Provide accurate, complete, and current information about yourself, your accounts, and the channels you want us to monitor or audit.
• Cooperate in good faith with our information requests and respond to us within a reasonable time so we can deliver on schedule.
• Keep your own credentials, two-factor codes, recovery emails, and backup codes confidential. Where you share access with us, do so through the methods we recommend.
• Implement the recommendations we provide. Locket’s effectiveness depends in part on you actually applying the security steps we outline.
• Comply with the terms of service of any third-party platform (such as Instagram, TikTok, YouTube, X, or Pinterest) that we audit or monitor on your behalf.

You are solely responsible for any content you post, share, or send through your accounts and for the actions taken from your accounts, including by anyone you authorize to access them.

All prices are listed in U.S. dollars and are exclusive of any applicable taxes, which we may collect where required by law. Payment is processed by our third-party payment processor (currently Stripe, Inc.). By submitting payment information, you authorize us and our processor to charge the payment method you provide.

One-time Services.

Services billed as “one-time” (such as Cyber Cleanse) are charged in full at the time of purchase.

Subscription Services.

Subscription Services (such as Digital Detox and Protected Princess) renew automatically each month on the same day of the month you first subscribed, at the then-current rate, until you cancel. By starting a subscription you authorize recurring charges to your payment method until you cancel.

If a payment fails, we may suspend or terminate access until payment is current. We may change subscription pricing with at least 30 days’ advance notice by email, and the new price will take effect on your next renewal.

Subscriptions.

You may cancel a monthly subscription at any time by emailing hello@locketsecurity.com with the subject line “Cancel.” Cancellation takes effect at the end of your then-current billing period; you will retain access through that period and will not be charged again. We do not provide partial-month refunds for unused time.

One-time Services.

Because Cyber Cleanse and similar one-time services involve immediate work performed on your behalf, they are generally non-refundable once we have begun the audit. If you cancel before any work has started, we will issue a full refund. After work has started, refunds are at our reasonable discretion.

Digital Products.

Digital downloads (such as the Lookbook PDF) are eligible for a refund within 14 days of purchase if they don’t meet expectations. Email us at hello@locketsecurity.com and we will process it without drama.

Some Services require you to grant Locket limited, supervised access to certain accounts (for example, by adding us as a business manager, sharing administrative dashboards, or providing temporary read-only credentials). You authorize us to access those accounts solely to perform the Services and only for the duration necessary.

You represent that you are the legitimate owner of, or are authorized to grant access to, every account or asset you share with us. You remain responsible for revoking our access when our work is complete. We will not retain login credentials beyond what is reasonably necessary to deliver the Services.

We treat the non-public information you share with us — including account details, audit findings, and any personal communications — as confidential. We will not disclose it to third parties except (a) to service providers we use to operate Locket (such as payment, monitoring, and infrastructure providers) under appropriate confidentiality terms, (b) as required by law or valid legal process, or (c) with your consent.

Our handling of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference once published. If a conflict arises between these Terms and the Privacy Policy, the Privacy Policy controls with respect to personal information.

The Site, our brand (including the Locket name, logo, and visual identity), our written reports, templates, methodologies, and other materials are owned by Locket Security LLC or our licensors and are protected by intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the deliverables we provide (such as your personalized PDF report or downloaded guides) for your own personal or internal business use. You may not resell, redistribute, sublicense, publish, or use them to provide competing security services without our prior written consent.

Any feedback, ideas, or suggestions you send us about the Services may be used by Locket without obligation to you.

You agree not to use the Site or Services to:

• Violate any law or the rights of any third party, including intellectual property, privacy, or publicity rights;
• Request or attempt to obtain unauthorized access to accounts, devices, or data that do not belong to you;
• Send us unlawful, infringing, harassing, or otherwise objectionable content;
• Interfere with or disrupt the Site, our systems, or our service providers; or
• Reverse engineer, scrape, or attempt to extract our underlying tools or methodologies, except as permitted by law.

We may suspend or terminate access for any violation of this section, without refund where the violation is material.

The Services depend on third-party platforms (Instagram, TikTok, YouTube, X, Pinterest, Stripe, dark web data providers, and others) that we do not control. Their availability, features, and policies can change without notice, and outages, rate limits, or policy changes may affect what we can deliver. We are not responsible for the acts, omissions, or failures of third-party platforms.

No Guarantee of Security.

Cybersecurity is inherently best-effort. We use reasonable care and industry-standard methods, but we do not guarantee that your accounts, data, or online presence will be free from hacks, breaches, impersonation, fraud, or other harm. Following our recommendations reduces risk; it does not eliminate it.

“As Is” Basis.

The Site and Services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Locket disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, uninterrupted service, and any warranties arising from course of dealing or trade.

To the fullest extent permitted by law, Locket and its members, managers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including lost profits, lost revenue, lost data, loss of goodwill, or reputational harm — arising out of or relating to the Site, the Services, or these Terms, even if we have been advised of the possibility of such damages.

Our total cumulative liability for all claims arising out of or relating to the Site, the Services, or these Terms is limited to the greater of (a) the amount you paid to Locket for the Services in the three (3) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

Some jurisdictions do not allow certain limitations of liability, so some of these limits may not apply to you. Nothing in these Terms limits any liability that cannot lawfully be limited.

You agree to indemnify, defend, and hold harmless Locket and its members, managers, employees, and agents from and against any third-party claims, damages, liabilities, costs, and reasonable attorneys’ fees arising out of (a) your use of the Site or Services, (b) your breach of these Terms, (c) your violation of any law or third-party right, or (d) content or instructions you provide to us.

We may suspend or terminate your access to the Site or Services at any time, with or without notice, if we reasonably believe you have violated these Terms, if required by law, or if providing the Services to you would create risk to Locket or other users.

You may stop using the Site at any time. To cancel a paid Service, follow the steps in Section 7. The sections of these Terms that by their nature should survive termination — including Sections 9 (in part), 10, 14, 15, 17, and 18 — will survive.

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution first.

Before filing any formal claim, you agree to email us at hello@locketsecurity.com with a description of the dispute and to work in good faith for at least thirty (30) days to resolve it.

Binding arbitration.

If the dispute is not resolved informally, you and Locket agree to resolve it through final and binding arbitration administered by JAMS under its Streamlined Arbitration Rules then in effect, conducted in New York County, New York (or remotely, by mutual agreement). The arbitrator’s decision is binding and may be entered as a judgment in any court of competent jurisdiction.

No class actions.

You and Locket agree to bring claims only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. Notwithstanding the above, either party may bring an individual action in small-claims court or seek injunctive relief in court to protect intellectual property rights or confidential information.

We may update these Terms from time to time. If we make a material change, we’ll let you know by posting a notice on the Site or emailing the address associated with your account at least 14 days before the change takes effect. Your continued use of the Site or Services after the effective date constitutes acceptance of the updated Terms. If you don’t agree, please stop using the Services and cancel any active subscription.

These Terms, together with any order or service-specific terms we present at checkout and our Privacy Policy, are the entire agreement between you and Locket regarding the Site and Services. If any provision is held unenforceable, the remainder will remain in effect. Our failure to enforce any provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, financing, or sale of assets. Headings are for convenience only.

For questions about these Terms or the Services:

• Locket Security LLC
• Email: hello@locketsecurity.com
• Instagram: @locketsecurity